Frequently Asked Questions

How Do I Register For Classes?

We use Punchpass for our class registration. Purchase a pass there, and then you can reserve your spot in the class of your choice! thevibestudio.punchpass.com/passes
Do I have to Pre Pay to Reserve My Spot in Class?

For any non-pole fitness class, you may drop in with $9 . You can register & pay ahead of time or register upon arrival. We will help you create an account & get you ready to go! Please note that if you do not register ahead of time, you may not be guaranteed a spot in class. For pole classes, you must purchase a pass to reserve your spot in class. If you need to cancel a reservation, see the question below.
Where are You Located?

1957 Fort Avenue, Lynchburg, VA 24501 Between Reginald Yancey Attorney at Law and Slayton's Automotive. (Please do not park in their parking lots!)
What is Your Parking Like?

There is a gravel lot behind our building, facing Park Avenue. Please pack it full! You may park anywhere on our property, but please do not park in the neighboring garage and law office parking lots. Overflow parking may park in the lower part of the Family Dollar.
What is Your Cancellation Policy?

Reservations may be cancelled up to 1 hour before class time. If you cancel your reservation within that timeframe, your pass will not be used. If you do not cancel and do not show up OR late cancel, your pass will be marked as 'used.' To cancel a reservation, log in to your PunchPass account and follow the instructions. After 5 "no show" marks, you will have to contact the studio to reserve future classes.
What Should I Bring to Class?

Water, a towel, and a great attitude! EXTRAS: -Dance Fitness: Yoga mat and resistance bands can be borrowed from VIBE on a first come first serve basis. You may also bring your own, but these are not mandatory! -BootyCamp: You do need a long arm band and a leg band for this class: bring your own or you can use ours! -Yoga: Bring your own yoga mat or use one of ours! -TwerkOut, Grown & Sexy, Ladies & Laps, etc: knee pads are highly recommended. -Hella Heels: heels aren't required, however if you do wear them, you must wear pole heels (we recommend the brand Pleasers). Street shoes are not permitted. If you have questions, please email us or talk to one of the instructors.
Can I Request a Refund?

Memberships, once they are charged, may not be refunded. If you cancel the membership, it will run through the original end date and then will not be charged for the next month. Any drop in pass refund requests must be made within 30 days of pass purchase. There are no refunds for reservations made or cancelled within 1 hour of class time. If you do not cancel (no show) OR late cancel, your pass will be marked as 'used.' To cancel a reservation, log in to your PunchPass account and follow the instructions.
Do You Offer Gift Cards?

VIBE offers gift certificates in-studio or via email! Just stop by the studio before or after any class to purchase a hard copy gift certificate! It is helpful if you reach out via email ahead of time so our staff can serve you most efficiently. OR email us at thevibestudiolynchburg@gmail.com and we will send over an invoice and a virtual gift card!
How can I cancel my current membership?

ONLINE MEMBERS: You are able to cancel your membership by logging into your account on PunchPass and following the prompts to cancel your membership. PINK, GOLD, & ALL ACCESS MEMBERS: To cancel, please email us at thevibestudiolynchburg@gmail.com no less than 48 hours before your renewal date. There are no refunds on processed membership charges.
What is Your Childcare Policy?

We offer FREE childcare 5:00-7:30 Monday-Thursday! Make sure to sign up on Punch Pass for child care to reserve your spot! If you'd like childcare added for difference days or times, please email us with the request and we will consider adding more times as the need increases.